Chaajao (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications, and services.

This policy complies with applicable laws of Pakistan and the General Data Protection Regulation (GDPR) for users accessing our services from the European Union.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• City and country
• Login credentials (username/password – encrypted)
• Payment and transaction details (processed securely via third-party gateways)

Educational Information

• Course enrollments
• Test attempts and scores
• Learning progress and activity history

Technical Information

• IP address
• Browser type and device information
• Operating system
• App usage and interaction data

2. How We Use Your Information

We use your information to:

• Provide access to courses, tests, and learning tools
• Process enrollments, payments, and subscriptions
• Communicate important updates via email, SMS, or WhatsApp
• Improve platform performance and learning experience
• Monitor usage, security, and fraud prevention
• Comply with legal and regulatory requirements

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on:

• Consent – when you sign up or provide information
• Contractual necessity – to deliver courses and services
• Legal obligation – compliance with laws and regulations
• Legitimate interests – improving services and platform security

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain login sessions
• Analyze website and app performance
• Understand user behavior for improvement

You can control or disable cookies through your browser settings.

5. Data Sharing & Third Parties

We do not sell or rent your personal data.

Your information may be shared only with:

• Payment gateway providers (for secure transactions)
• Analytics and hosting providers
• Legal or regulatory authorities if required by law

All third parties are required to maintain data confidentiality and security.

6. Data Security

We take reasonable technical and organizational measures to protect your data, including:

• Secure servers and encrypted connections
• Restricted internal access
• Regular system monitoring

However, no online system is 100% secure.

7. Data Retention

We retain your data only for as long as necessary to:

• Provide services
• Meet legal, accounting, and regulatory obligations

You may request deletion of your account and data at any time.

8. Your Rights (GDPR & Pakistan)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent at any time
• Request data portability
• Object to certain processing activities

To exercise your rights, contact us at info@chaajao.com.

9. Children’s Privacy

Chaajao’s services are intended for students preparing for exams.
For users under 18, consent is assumed to be provided by parents or guardians.

10. International Data Transfers

Your data may be stored or processed outside your country. We ensure appropriate safeguards are in place to protect your information in accordance with GDPR.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or your data:

📧 Email: info@chaajao.com
📞 Phone / WhatsApp: +92 349 0510405